We stand by you

Genikes Insurance aims to provide customers with excellent service, offering them the products and services they need for their insurance needs.

We know that even with the best intentions we might not be able to meet your requirements or might even let you down. If for any reason you are not completely satisfied with any aspect of our services, please let us know as soon as possible.

We will investigate your complaint and, wherever necessary, we will try to come up with a satisfactory solution as soon as possible. At the same time we’ll be taking steps to ensure similar issues don’t occur again.

We highly value feedback from our customers. It helps us improve our quality of service as well as the products and services we provide.

If you still have a complaint regarding your customer relations with Genikes Insurance, you may contact the Financial Ombudsman (15 Kypranoros Street, 1^st floor, Nicosia 1061, phone 22848900, fax 22660584, the website www.financialombudsman.gov.cy) pursuant to the Establishment and Operation of the Financial Ombudsman Law of 2010 as amended or replaced from time to time.