Explore tailored services and accessibility options designed for individuals with hearing disabilities. 

Digital Accessibility:

▪️Genikes Insurance Customer Portal – Our portal features self-service options and accessible design elements, as well as clear visual cues. 

▪️Genikes Insurance Website – All information and services are accessible to ensure a smooth digital experience.  

Branch Experience:

▪️Accessible facilities: Most of our branches across Cyprus are equipped with private rooms specifically designed for confidential conversations and comfortable communication.  

▪️Supporting your needs: Our friendly staff is available to assist you and before you commit, we make sure you have been fully informed about the terms.  

Call Centre Support:

▪️Communicate with us via our Contact Us form. Our agents are available to support customers with hearing impairments, and we can initiate written communication through our dedicated email, easy.support@gic.bankofcyprus.com. 

Explore tailored services and accessibility options designed for individuals with Visual disabilities. 

Our Dedication to Inclusive Services

Branch Experience

We continually enhance our branch processes to ensure your safety, comfort, and independence. Our facilities and staff are dedicated to supporting your journey with us. 

Accessible Branches:

▪️Our branches across Cyprus are thoughtfully equipped with private conference rooms for one-on-one assistance in a quiet, focused setting, and our staff are ready to guide you through the space if needed. 
▪️Personalized Assistance: Our staff is ready to assist you with effective communication, verbal guidance and detailed explanations.
▪️Guide Dogs: We warmly welcome guide dogs inside our branches for your convenience and comfort.

Accessible Documents

▪️Most of our client documents are available in formats compatible with screen readers, and other assistive technologies. 

Digital Accessibility

▪️Genikes Insurance Customer Portal
– Fully supports visual navigation with screen reader compatibility. Our portal features clear headings, logical structure, and keyboard navigation support.

▪️Genikes Insurance Website
– Designed with accessibility in mind, supporting screen readers, high contrast modes, and keyboard navigation to ensure easy usage.

Call Centre Support: 

▪️Receive real-time assistance through our dedicated call center on 8000.87.87. 

Tailored services and accessibility options designed for individuals with mobility disabilities. 

We continually enhance our branch processes to ensure your safety, comfort, and independence. Our facilities and staff are dedicated to supporting your journey with us. 

Accessible Branches:

▪️Our branches across Cyprus are designed with step-free entrances for easy access and include private conference rooms where our staff can assist you in a comfortable and supportive environment.

▪️Personalized Assistance: Our trained staff - is ready to assist you entering the branch, navigating the space, or accessing services comfortably. 

Call Centre Support: 

▪️Receive real time assistance through our dedicated call center on 8000.87.87. 

Tailored services and accessibility options designed for individuals with cognitive disabilities. 

Branch Experience

We continually enhance our branch processes to ensure your safety, comfort, and independence. Our facilities and staff are dedicated to supporting your journey with us.

Accessible Branches:

▪️Our branches across Cyprus are thoughtfully equipped  to offer a calm and supportive environment, including private conference rooms for focused and distraction-free conversations. 

▪️Personalized Assistance: Our staff - is ready to assist you with effective communication guidance and detailed explanations to help you feel comfortable and informed throughout your visit.

▪️Guide Dogs: We warmly welcome guide dogs inside our branches for your convenience and comfort.

Digital Accessibility: 

▪️Genikes Insurance Customer Portal & website. Our portal & website feature clear headings, logical structure, and simple language. 

Call Centre Support: 

▪️Receive real time assistance through our dedicated call center on 8000.87.87. 

Help us to become better: Share your thoughts here on how we can create more inclusive, accessible, and customer-friendly experiences.